DAMPP-CHASER Corporation respects your privacy. This Privacy Statement informs you about our privacy practices including details of the personal data we collect, use, disclose and transfer as well as choices you can make and rights you can exercise in relation to your personal data.
This Privacy Statement applies to all DAMPP-CHASER owned websites, domains, services, and products. By using a DAMPP-CHASER owned website you are consenting to the practices described in this Privacy Notice. As of October 11, 2022 these websites include (collectively the DAMPP-CHASER.com sites): dampdefender.com, pianosaverstore.com, pianolifesaver.com, db.dampp-chaser.com.
We collect personal data only if required to provide products or services, fulfil our legitimate business purposes and/or comply with applicable laws and regulations. Depending on your relationship with DAMPP-CHASER we collect and process your personal data, including without limitation, the following:
DAMPP-CHASER does not share, sell, rent or lease personal data to others except as described in this Privacy Statement. We may share and/or disclose your personal data as follows:
DAMPP-CHASER may transfer your personal data as necessary within DAMPP-CHASER and to other third parties. The recipients may be located in countries which do not provide the same level of data protection as the country in which you are located. DAMPP-CHASER will take steps to ensure personal data we transfer is adequately protected as required by applicable data protection laws. Where required by local law, we will request your consent to transfer your personal data.
DAMPP-CHASER may provide you with information that complements our products and services and/or communications about our new products, services and offers. If you or your organization purchased our products or services, you may receive alerts, updates or responses to support requests that are part of our products and services. If you choose to receive DAMPP-CHASER communications you may also choose to subscribe to receive specific newsletters and publications. In some cases, you may also choose whether to receive the information and communication by email, telephone, or post.
Manage communication and preferences. You can change your choices and preferences relating to DAMPP-CHASER communications by:
In the event your opt-out or unsubscribe request has not been resolved in a timely manner, please contact the DAMPP-CHASER Privacy Office with details of your name, contact information, and description of the communications you no longer wish to receive from DAMPP-CHASER.
Please note that these options do not apply to communications relating to the administration of orders, contracts, support, product safety warnings, or other administrative and transactional notices, where the primary purpose of these communications is not promotional in nature.
Cookies may also be used when you share information using a social media sharing button on our websites. The social network will record that you have done this and may use this information to send you targeted advertisements. The types of cookies used by these companies and how they use the information is governed by their privacy policies.
When you enter your contact details on a web form on a DAMPP-CHASER.com site, in order to subscribe to a service or request information about DAMPP-CHASER’s products and service, your contact details may be stored in a cookie on your device. This information is then accessed on subsequent visits to DAMPP-CHASER.com sites, allowing us to track and record the sites you have visited and the links you have clicked, in order to better personalize your on-line experience, and future DAMPP-CHASER communications.
If you choose to receive marketing emails or newsletters from DAMPP-CHASER, we may track whether you’ve opened those messages and whether you’ve clicked on links contained within those messages, through the use of web beacons and personalized URLs embedded in these communications. This allows DAMPP-CHASER to better personalize future communications and limit these communications to subjects that are of interest to you.
Choices Regarding Automatic Data Collection & Online Tracking. While DAMPP-CHASER web sites at this time do not recognize automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. You can set your browser in most instances to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also generally set your browser to turn off cookies. If you are accessing our web sites in countries of the European Union (EU), or countries where the EU regulations apply, you are given the choice to accept or refuse our use of non-essential cookies.
Since cookies allow you to take advantage of some of our web sites’ features, we recommend that you leave them turned on. If you block, turn off or otherwise reject our cookies, some web pages may not display properly or you will not be able, for instance, to add items to your shopping cart, proceed to checkout, or use any web site services that require you to sign in.
Some of our websites use Google Analytics cookies. Information collected by Google Analytics cookies will be transmitted to and stored by Google on servers in the United States of America in accordance with its privacy practices. To see an overview of privacy at Google and how this applies to Google Analytics, visit https://www.google.com/policies/privacy/. You may opt out of tracking by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
DAMPP-CHASER strives to keep your personal data accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. In accordance with applicable laws, DAMPP-CHASER provides individuals with reasonable access to personal data that they provide to DAMPP-CHASER and the reasonable ability to review and correct it.
To protect your privacy and security, we will take reasonable steps to verify your identity, such as the requirement to provide a copy of a user ID or email address, before granting access to your personal data. To view and update the personal data you provided directly to DAMPP-CHASER, you can return to the web page where you originally submitted your data and follow the instructions on that web page or contact the DAMPP-CHASER Privacy Office.
DAMPP-CHASER takes seriously the trust you place in us to protect your personal data. In order to protect your personal data from loss, or unauthorized use, access or disclosure, DAMPP-CHASER utilizes reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. All systems used to support DAMPP-CHASER’s business are governed by DAMPP-CHASER’s corporate Cyber Security policies, which are built upon industry standards and best practices.
When collecting or transferring sensitive information we use a variety of additional security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. The personal data you provide us is stored on computer systems locked in controlled facilities which have limited access. Access to your information is restricted to DAMPP-CHASER employees or authorized third parties who need to know that information in order to process it for us, and who are subject to confidentiality obligations. When we transmit sensitive information over the internet, we protect it through the use of encryption, such as the Transport Layer Security (TLS), Internet Protocol Security (IPSec), or Secure Socket Layer (SSL).
For users of DAMPP-CHASER.com sites who have username and passwords to access certain areas of such sites, it is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your DAMPP-CHASER.com sites that is not used for other online accounts. Be sure to always sign off your DAMPP-CHASER.com sites account when you are finished using a shared computer.
Typically, we keep personal data for the length of any contractual relationship and, to the extent permitted by applicable laws, after the end of that relationship for as long as necessary to perform purposes set out in this Privacy Statement, to protect DAMPP-CHASER from legal claims and administer our business. When we no longer need to use personal data, we will delete it from our systems and records or take steps to anonymize the data unless we need to keep it longer to comply with a legal or regulatory obligation. If you would like to receive more information about our data retention policies, please contact the DAMPP-CHASER Privacy Office.
Our privacy practices are aligned with the requirements of the General Data Protection Regulation (GDPR). If you are located in the European Union (EU), the European Economic Area (EEA) or Switzerland, this additional information may be relevant and applicable to you.
Data controllers. DAMPP-CHASER may act as data controllers in relation to your personal data for the processing of personal data described in this Privacy Statement.
Data Protection Officer. DAMPP-CHASER has appointed a Data Protection Officer (DPO) to comply with the GDPR. You can contact the DPO by completing the form available here or in writing to:
ATTENTION PRIVACY OFFICE
PO Box 1610
Hendersonville, NC 28793
Legal basis to process personal data. We process your personal data on the following legal bases:
Your rights in relation to your personal data. You may have the following rights to:
These rights may be limited in some situations such as where DAMPP-CHASER can demonstrate that DAMPP-CHASER has a legal requirement or legitimate interest to process or retain your personal data.
If you would like to exercise your rights, please contact us by completing the form available here or by writing to the DPO at the address indicated in the Data Protection Officer section above.
Complaint with a supervisory authority. If you consider that the processing of your personal data infringes the GDPR, you have a right to lodge a complaint with a supervisory authority in the country where you live, or work, or where you consider that data protection rules have been breached.
Your rights under DAMPP-CHASER Binding Corporate Rules. You may have additional rights under our BCRs. For instance, as a third party beneficiary, where you believe your personal data has been transferred to a company located outside the EU and processed by that company in breach of the BCR, you may have a right to:
If DAMPP-CHASER processes your personal data on behalf of a DAMPP-CHASER customer, then we will, in the first instance, refer your complaint to our customer to handle.
We value your opinions. If you have any questions about our Privacy Statement, any concerns or complaint regarding our collection and use of your personal data or wish to report a possible breach of your privacy, please contact the DAMPP-CHASER Privacy Office by email or write to us at the address below. We will treat your requests and complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to address your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
ATTENTION PRIVACY OFFICE
PO Box 1610
Hendersonville, NC 28793
We reserve the right, at our sole discretion, to modify or replace this Privacy Statement at any time. If we modify this Privacy Statement, we will post a revised version with an updated revision date.
If we materially change any policy in our Privacy Statement, we will endeavor to provide at least 30 days’ notice prior to any new policy taking effect. What constitutes a material change will be determined at our sole discretion.